Economics/Class Relations

Say goodbye to free shipping

February 19, 2024 • 2 min read
with Jordan Parker Erb
Happy Presidents Day! I’m Jordan Parker Erb, subbing in for Dan DeFrancesco. For some folks, Presidents Day may simply signify a three-day weekend. But for others, it’s a chance to save money.

 

It’s the first major deals event since Black Friday and Cyber Monday, so if you’ve been eyeing something, now might be the time to buy. But you’d better hurry — the days of free shipping and returns are coming to an end. That’s today’s big story.

 

We’ve got an abbreviated edition today, so let’s dive right in.

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Getty Images; Alyssa Powell/BI
The big story
Online shopping is about to get worse
Since the dawn of online shopping, consumers have been largely spoiled by the luxury of free shipping and returns. We’ve all leaned into our e-commerce privilege, whether by scoffing at delivery fees higher than $0 or banking on being able to return a haul of clothes that don’t fit.

 

But the tides are changing, correspondent Emily Stewart writes. Retailers are fed up with shoppers who abuse the system (like one woman who bought, then returned, $15,000 worth of Saks merchandise). And they’re about to crack down.

 

Several fan-favorite stores, like H&M, Zara, and even Amazon, have started changing their return policies. Some are charging to send items back, while others are refusing to accept some returns entirely.

 

Meanwhile, other brands are tightening up their shipping perks. That includes upping the minimum purchase amount eligible for free shipping or raising the cost of next-day deliveries.

 

The dismantling of our online-shopping utopia is a bummer, to be sure. But I can’t help but wonder if the death of these perks will push us back into the arms of local retailers — which could give small businesses a much-needed boost.

Read the full story
 
 

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The Insider Today team

Dan DeFrancesco, deputy editor and anchor, in New York. Jordan Parker Erb, editor, in New York. Hallam Bullock, editor, in London. George Glover, reporter, in London.

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