Economics/Class Relations

Next-level business class

May 27, 2024 • 3 min read
with Jordan Parker Erb
Welcome back! I’m Jordan Parker Erb, filling in for Dan today. In observance of Memorial Day, today’s newsletter will be a bit shorter than usual.
Today’s big story is a look inside JetBlue’s private “apartment” suites and the future of business-class travel.

 

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Tayfun Coskun/Anadolu via Getty Images; iStock; Rebecca Zisser/BI
The big story
The suite life
The first seat on JetBlue’s flight to Edinburgh is “an apartment New Yorkers would kill for.”

 

That description, given to me by a flight attendant on the airline’s inaugural trip to Scotland, isn’t far from the truth. (It doesn’t have its own bathroom, but hey, neither do some apartments in Manhattan.)

 

I got to check out the front-row seat during the route’s maiden voyage, and was impressed by just how big it is. The seat has noticeably more space than the airline’s normal “Mint” business-class seats, which I tried out last year.

 

Unlike the typical Mint offerings, the small “apartment” — referred to as the Mint Studio — has a bench that, according to the site, you can use to host fellow Mint passengers. When it’s time for bed, the bench combines with the lie-flat seat, giving you some additional room to spread out.

 

Despite its size and extra storage, I’m not sure it’s something I’d splurge on. For passengers wanting additional comfort, I find JetBlue’s traditional Mint seats do the trick; though I can see the appeal of the suite for those travelers who are always looking to level up.

Christian Charisius/picture alliance via Getty Images
Passengers want more from business class. Airlines are rising to the task. 

 

JetBlue isn’t the only airline offering sky-high “apartments.” Earlier this month, we wrote about Etihad Airways’ sprawling rooms, which run for $6,000 each and have their own couches.

 

Business class has been around for decades, but CNBC reports that Covid brought on a new wave of business-curious travelers. Whether to give themselves space from other passengers, or to treat themselves after a travel-free lockdown, people have been splurging on upscale seats.

 

And companies are starting to tap into that renewed interest in first-class travel. Adient Aerospace and Boeing were nominated for the 2023 Crystal Cabin Awards for a business-class concept that went beyond extra legroom and comfortable seats — it included a mini bar and library. So it could be that the future of flying includes room to roam beyond your seat.

 

But next-level experiences don’t necessarily have to break the bank. The writer who flew with Etihad used airline points to pay for seats for her family of four — bringing the cost down to $33 per person.

Still, business-class travel isn’t cost-effective for the average traveler. And as companies make more room for luxurious private suites, it often comes at the expense of economy passengers.

 

“Densification” has economy seats getting smaller — in some cases losing five inches of legroom, by USA Today’s count.

There could be relief on the horizon: Several airlines appear to be interested in one controversial design that features double-decker seats. It may not be perfect, but it could at least open the door to new economy-class innovations.

Read the full story
 
 

In other news

 

 
The Insider Today team

Jordan Parker Erb, editor, in New York. Hallam Bullock, senior editor, in London. George Glover, reporter, in London.

 

Get in touch. Email us at insidertoday@insider.com

 

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