Economics/Class Relations

Starbucks lids keep falling off

January 20, 2023
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Reuters

 

Starbucks cup lids are falling off — it’s not your imagination. Workers say it’s a problem.

 

Something is apparently not right with the lids Starbucks uses for its drinks. Insider spoke to five employees in five states — and they said the lids they’re supplied with fit inconsistently.

 

That frequently leads to spilled drinks, slower drink preparation, and worse customer experiences. And it seems no type of lid is safe from the scourge: Workers told us they have had issues with lids for both cold and hot drinks.

 

“There have been times I’ve tried to put a lid on a Frappuccino and just had the whole cup collapse and spill the drink all over my hands and the counter, while the customer who had ordered the drink was watching,” a manager in Virginia told Insider.

 

Some Starbucks baristas told us they have become unofficial lid testers, and even started doubling up on cups to reinforce stability.

 

READ THE FULL STORY HERE
 

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This edition was curated by Nicholas Carlson, and edited by Hallam Bullock, Lisa Ryan, Dave Smith, and Nathan Rennolds. Get in touch: insidertoday@insider.com.

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